Refund policy
We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.
Eligibility
To be eligible for a return, your item must:
- be unopened, unused and in its original condition
- have the original safety seal fully intact
- be returned in its original packaging
- be accompanied by proof of purchase
Due to hygiene and food safety regulations, we cannot accept returns of opened food supplements or products with broken safety seals unless the item is faulty or supplied in error.
How to Start a Return
To request a return, please contact us at hello@strengthspices.com.
For UK orders, returns should be sent to:
Strength & Spices Ltd.
3 Court Parade
Wembley
HA0 3HY
United Kingdom
For orders fulfilled from our EU or USA fulfilment centres, please contact us first and we will provide your nearest return address.
Returns sent without contacting us first may not be accepted.
Please note that customers are responsible for return shipping costs unless the product is faulty, damaged or we have sent the wrong item.
Damaged, Incorrect or Faulty Items
Please inspect your order upon arrival.
If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible at hello@strengthspices.com so we can assess the issue and arrange either a replacement or a full refund.
Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
Where a parcel is confirmed as lost, we will arrange either a replacement or a full refund.
Refused or Uncollected Deliveries
If an order is refused or returned to us because it was not collected, we will process any eligible refund once the parcel has been received back.
Original shipping charges (where applicable) and any return costs incurred may be deducted from the refund.
Non-Returnable Items
For hygiene and food safety reasons we cannot accept returns of:
- opened food supplements
- products with broken safety seals
- personalised or custom-made products
- gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please return your eligible item for a refund and place a new order.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel your order within 14 days of receiving it, subject to applicable consumer protection laws.
This statutory right does not affect your rights regarding faulty or incorrectly supplied goods.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched can usually be cancelled. Once an order has been shipped, it will need to follow the standard returns process.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5 business days.
Please note that your bank or card provider may take additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@strengthspices.com.